This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
CRM – An Introduction to Customer Relationship Management – e-Book
£10.00
Product Description
This module will introduce you to CRM – An Introduction to Customer Relationship Management.
Learning Outcomes
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
Duration
Half Day or 60 Mins Online
Refresher Requirements
Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements – TO ORDER, CLICK ‘BOOK IT’ BELOW AND LOG IN TO YOUR ACCOUNT AND ADD THE COURSE TO YOUR BASKET, IF YOU DONT HAVE AN ACCOUNT CHOOSE YOUR USER STYLE AND CREATE AN ACCOUNT TO PLACE YOUR ORDER
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