Complaints Handling – e-Learning CPD

Product Description

This module will introduce you to Complaints Handling.

Learning Outcomes

• Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
• Describe who to ask for advice and support in handling comments and complaints;
• Explain the importance of learning from comments and complaints to improve the quality of service;
• Describe how to recognise adverse events, incidents, errors and near misses;
• Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
• Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

Duration

Half Day or 60 Mins Online

Refresher Requirements

Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements – TO ORDER, CLICK ‘BOOK IT’ BELOW AND LOG IN TO YOUR ACCOUNT AND ADD THE COURSE TO YOUR BASKET, IF YOU DONT HAVE AN ACCOUNT CHOOSE YOUR USER STYLE AND CREATE AN ACCOUNT TO PLACE YOUR ORDER